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When we say "use your words" during an emotional moment, we are trying to help our children come to a place of regulation. Unfortunately we are using a tool that they cannot access at that moment.
The reason they are not using their words, is because the language centers of the brain are being flooded with reactionary neurochemistry. Which means that hearing instructions via language isn't going to work either.
Instead, communicate with your non-verbal presence so that your child can FEEL your support to help their brain regain a sense of calm and connectedness.
After the emotional flooding has subsided and their thinking brain is above water again, they will be much more capable of using their words and helping you understand what was happening for them.
In this heartwarming video, a gate attendant at Denver International Airport demonstrates the incredible power of empathy and patience in de-escalating a tense situation during a 6.5 hour flight delay, highlighting how accepting and understanding a child's emotions (and an adult's) can prevent dangerous behavioral responses and soothe their nervous systems.
In this video, learn about the importance of timing when teaching children how to regulate their emotions, and why it's essential to wait until they have calmed down before offering guidance.
In this video, you'll learn that how you live is the biggest teaching tool in your toolkit, as humans are wired to learn through watching and imitating, rather than through directions or instructions.