Legal

1) Acceptance of Terms

These Terms of Use (“Terms”) are a legal contract between you and Attachment Nerd covering your access to and use of the website, member portals, courses, subscriptions, communities, live/virtual events, coaching, physical products, and any content or services we provide (collectively, the “Services”). By accessing or using the Services, you agree to these Terms and to our Privacy Policy (incorporated by reference). If you do not agree, do not use the Services.

We may update these Terms at any time. If changes are material, we will provide notice (e.g., email, banner). Your continued use after the effective date constitutes acceptance.

2) Eligibility; Account

You must be 18+ and able to form a binding contract. Create an account to access paid content; keep your registration information accurate and your password confidential. You are responsible for all activity under your account. If you suspect unauthorized access, contact [email protected] .

3) Our Services & Content; License to You

All content (videos, audio, PDFs, worksheets, graphics, text, live Q&A, replays, scripts, toolkits, and software) is owned by Attachment Nerd or its licensors and protected by IP laws. Subject to these Terms and payment of applicable fees, we grant you a limited, personal, non‑transferable, non‑exclusive, revocable license to access and use the Services for your own noncommercial purposes. You may not copy, record, scrape, rebroadcast, distribute, perform, or create derivative works from our content without written permission.

4) Not Therapy; No Medical Services

We provide information and education about attachment and parenting. We do not provide therapy, diagnosis, or medical services, and no clinician‑patient relationship is created. Coaching offerings are skills‑based guidance and not mental health treatment. For medical or mental health concerns, consult a qualified professional. In a crisis, call your local emergency number.

5) User Conduct; Community

Be respectful. Do not harass, dox, spam, infringe others’ rights, post unlawful or harmful content, or share others’ confidential information. You’re responsible for what you post (“User Content”).

We do not generally pre‑moderate User Content but may remove content or suspend accounts for any reason (e.g., abuse, safety, IP complaints). We may publish Community Guidelines; they are incorporated by reference.

6) User Content License

You retain ownership of User Content you post or submit (including questions you send for Q&A). You grant Attachment Nerd a worldwide, royalty‑free, transferable, sublicensable license to host, store, use, reproduce, modify, adapt, publish, translate, create derivative works, publicly perform, and display such content in connection with the Services and our business (e.g., replay libraries, marketing excerpts, training). You represent you have the rights to grant this license and your content does not infringe any third‑party rights.

7) Live & Virtual Events; Recording Consent; Releases

Events (webinars, workshops, Q&As, intensives) may be audio/video recorded. By attending, you consent to being recorded and grant us the right to use your image, voice, likeness, questions, chat messages, and participation for replays, transcripts, training, and promotional uses without further notice or compensation. If you do not wish to be recorded, do not enable your camera/mic and avoid sharing personal details; use Q&A forms that allow anonymity if offered.

8) Purchases; Subscriptions; Renewals; Refunds

a) Secure Parenting Program (SPP) – Pay‑What‑You‑Can (one‑time):
Lifetime access to course content and updates. 30‑day satisfaction guarantee for first‑time SPP purchasers: email [email protected]  within 30 days; if we cannot resolve your concern, we’ll issue a full refund to your original payment method.

b) Subscriptions (e.g., quarterly/annual paid content or membership):
Billed in advance; auto‑renews for the same term until you cancel in Account Settings or by emailing [email protected] . Cancel anytime; access continues through the end of the current term; no pro‑rated refunds unless required by law. If you started on a gift card or free trial, billing begins automatically at trial expiry unless you cancel beforehand.

c) Coaching (Quick Clarity, Deep Change) & Intensives:
Fees are due at booking. Cancellations/reschedules require ≥24 hours’ notice; otherwise the session may be forfeited. Completed sessions are non‑refundable. Multi‑session packages may include a non‑refundable deposit; unused sessions expire per the package terms.

d) Physical Products (e.g., CALM Compass):
We accept returns within 30 days of delivery for items in new, resalable condition (customer pays return shipping unless we erred). Digital downloads are not returnable once delivered.

e) Promotions, scholarships, referrals, affiliates:
Discounts/trials are temporary and may end early. Referral/affiliate rewards are subject to additional program terms and may be adjusted for suspected abuse, chargebacks, or refunds.

f) Payments & Taxes:
Payments are processed by Stripe. We do not store full card numbers. You are responsible for applicable taxes.

9) Third‑Party Services

We integrate with third‑party platforms (e.g., Kajabi, Zoom, Calendly, Vimeo, PostHog, Rewardful/SparkLoop, community tools, email providers). Your use of those services may be subject to their terms and privacy policies. We’re not responsible for third‑party sites/services.

10) Intellectual Property

All Attachment Nerd names, logos, and marks are our trademarks. You may not use them without written permission. If you submit feedback or suggestions, we may use them without obligation to you.

11) Copyright Complaints (DMCA)

If you believe content infringes your copyright, send a notice to DMCA Agent – Legal, Attachment Nerd LLC, 789 Sherman St #650, Denver, CO 80203; [email protected]  (Attn: DMCA) with: (1) your signature; (2) the work claimed infringed; (3) the material’s location; (4) your contact info; (5) a good‑faith statement of unauthorized use; (6) a statement under penalty of perjury of accuracy and authority. We may remove content and terminate repeat infringers.

12) DISCLAIMERS

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT UNINTERRUPTED OR ERROR‑FREE OPERATION OR THAT THE SERVICES WILL MEET YOUR NEEDS.

13) LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATTACHMENT NERD WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUES, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (B) $100. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS—YOUR RIGHTS MAY VARY.

14) Indemnification

You agree to indemnify and hold Attachment Nerd harmless from claims, damages, liabilities, costs, and expenses (including attorneys’ fees) arising from your misuse of the Services, your User Content, or your violation of these Terms or applicable law.

15) Governing Law; Dispute Resolution; Class Waiver

These Terms are governed by the laws of the State of Colorado, without regard to conflict‑of‑laws rules.

Binding Arbitration. Any dispute arising out of or relating to these Terms or the Services will be resolved by confidential, binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Venue: Denver County, Colorado (or remote, at the arbitrator’s discretion). Either party may bring an individual claim in small‑claims court. No class or representative actions—you and we waive any right to participate in a class action or class‑wide arbitration.

30‑day opt‑out. You may opt out of arbitration/class waiver within 30 days of first accepting these Terms by emailing [email protected]  with subject “Arbitration Opt‑Out” and your account email and full name.

16) Termination

We may suspend or terminate your access at any time, including for violation of these Terms or law. You may delete your account at any time. Sections that by their nature should survive (e.g., IP, disclaimers, limitations, dispute resolution) will survive termination.

17) Miscellaneous

No waiver is effective unless in writing. If any provision is unenforceable, the remainder remains in effect. You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger, sale, or reorganization. Force majeure applies. These Terms (plus any product‑specific terms and the Privacy Policy) are the entire agreement.

18) Notices

We may notify you via email to your account address or via the Services. You may send notices to: Attachment Nerd LLC, Attn: Legal, 789 Sherman St #650, Denver, CO 80203; [email protected] .

Privacy Policy

Overview

This Privacy Policy (“Policy”) explains what we collect, how we use and share it, and your choices. It applies to the Services described in the Terms. We may update this Policy; if changes are material, we will notify you and update the date above.

Important points at a glance

• We collect account, purchase, and usage data to run the Services and improve them.

• We use cookies/SDKs for core functionality, analytics (PostHog), video delivery (Vimeo), webinars (Zoom), scheduling (Calendly), payments (Stripe), email/community platforms, and marketing/retargeting.

• We honor Global Privacy Control (GPC) signals and other legally required universal opt‑out mechanisms where applicable (e.g., CA/CO).

• We do not sell personal information for money. We may “share” personal information for cross‑context behavioral advertising unless you opt out.

• The Services are for adults (18+) and are not directed to children under 18.

1) Scope & Roles

Attachment Nerd, LLC is the controller of personal information we collect through the Services. For some enterprise or co‑branded offerings (e.g., Secure Parenting @ Work), we may act as a processor for an organizational customer under a separate data processing agreement.

2) Information We Collect

A) You provide directly:

• Identifiers & profile: name, email, password, pronouns (optional), time zone, stage/interest selections, survey responses.

• Payment & billing: payment method tokens, billing address (processed by Stripe; we don’t store full card numbers).

• User Content: posts, Q&A submissions, uploaded files, testimonials, form responses, support tickets.

• Coaching/event info: session notes you choose to provide; pre‑submitted questions.

• Shipping details for physical products.

B) Automatically collected:

• Usage & device data: IP address, device/browser, pages viewed, timestamps, referring/exit pages, approximate location (from IP), product interaction events, session IDs.

• Cookies/SDKs & similar tech: for authentication, preferences, analytics (e.g., PostHog), performance, and marketing/retargeting (e.g., ad platforms).

C) From third parties:

• Payment processors (payment status, last‑4, card type).

• Scheduling/meeting tools (attendance, recordings).

• Advertising/analytics partners (campaign and conversion metrics).

• Referrals/affiliates platforms (attribution).

• Enterprise customers (for B2B enrollments).

Sensitive information: We do not require health information. Please avoid sharing personal health details in public forums. If you voluntarily provide sensitive data (e.g., mental‑health details), you consent to our processing it to provide the Services, and we will not use it for marketing nor sell/share it for cross‑context ads.

3) How We Use Information

• Provide and improve the Services, content, and user experience.

• Process transactions, fulfill orders, ship products, and provide customer support.

• Personalize content and recommendations.

• Operate events (including recordings, replays, transcripts).

• Communicate about your account, updates, offers (opt‑out anytime).

• Security & integrity: monitor, prevent fraud/abuse, and debug.

• Compliance: enforce Terms, meet legal obligations, maintain records.

• Research & analytics.

4) How We Share Information

• Service providers/processors (e.g., Kajabi, Stripe, Zoom, Calendly, Vimeo, PostHog, email/SMS platforms, warehousing/shipping, cloud hosting, customer support).

• Analytics & advertising partners (to measure performance and deliver/limit marketing)—you can opt out (see Section 8).

• Business transfers (merger, acquisition, financing, sale of assets).

• Legal & safety (to comply with law, respond to lawful requests, protect rights/safety).

• With your direction (e.g., posting to community areas).
  We do not sell personal information for money. We may “share” identifiers and internet activity with ad partners for cross‑context behavioral advertising unless you opt out.

5) Cookies & Tracking; Your Choices

• Manage preferences via our cookie banner and your browser settings.

• Global Privacy Control (GPC) / Universal Opt‑Out: Where required (e.g., California & Colorado), we honor user‑enabled signals that communicate your opt‑out of sale/share or targeted advertising.

• Email marketing: unsubscribe via the link in emails or account settings.

• Do Not Track: we respond to legally required opt‑out preference signals (e.g., GPC); traditional DNT is not standardized.

6) Data Retention

We retain personal information only as long as necessary for the purposes described, including: account and purchase records (generally 7 years for tax/audit), support tickets (3 years), event recordings (up to 24 months unless legally required longer), marketing logs (24 months), and as needed to resolve disputes or enforce agreements.

7) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data and risks (e.g., encryption in transit, access controls, logging). No system is 100% secure.

8) Your Privacy Rights

Depending on your location, you may have rights to access/know, correct, delete, obtain a portable copy, and opt out of: sale, sharing for cross‑context behavioral advertising/targeted ads, and certain profiling. You also have the right to non‑discrimination for exercising rights. Some states (e.g., Colorado, Virginia) provide a right to appeal a denial.

• How to exercise: email [email protected]  or use [Do Not Sell/Share or Targeted Ads Opt‑Out] and [Privacy Request] links in the site footer. We will verify your request and respond within the required timeframe. You may use an authorized agent where permitted.

• California: We provide a Notice at Collection, honor GPC, offer Do Not Sell/Share and Limit Use of Sensitive Personal Information controls (we don’t use SPI to infer characteristics), and disclose our data practices in this Policy. California DOJ+1

• Colorado: We honor universal opt‑out mechanisms recognized by the Colorado AG (including GPC) and provide an appeals process. Colorado General AssemblyFoley & Lardner LLP

• Texas: Effective July 1, 2024, Texas residents have rights under the Texas Data Privacy and Security Act; see Texas AG guidance. Texas Attorney General+1

• EEA/UK: Where GDPR/UK GDPR applies, you may have rights to access, rectification, erasure, restriction, objection (including to direct marketing), and portability. We rely on appropriate transfer mechanisms (e.g., SCCs) where relevant.

9) Children’s Privacy

The Services are not directed to children under 18, and we do not knowingly collect personal information from them. If we learn we have collected information from a child under 18, we will delete it. Parents who believe their child has provided personal information may contact us. (See COPPA resources from the FTC for more information.) Federal Trade Commission+1

10) International Transfers

If you access the Services from outside the U.S., your information may be processed in the U.S. We use lawful transfer mechanisms where required.

11) State‑Specific Disclosures

• Nevada residents: you may submit a request to opt out of the sale of covered information at [email protected]  (we do not sell for money).

• “Shine the Light” (CA Civ. Code §1798.83): contact us for categories of personal information disclosed for direct marketing and the names of third parties, if applicable.

12) Contact

Attachment Nerd, LLC – Privacy
789 Sherman St #650, Denver, CO 80203
[email protected]  | [email protected]