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When we say "use your words" during an emotional moment, we are trying to help our children come to a place of regulation. Unfortunately we are using a tool that they cannot access at that moment.
The reason they are not using their words, is because the language centers of the brain are being flooded with reactionary neurochemistry. Which means that hearing instructions via language isn't going to work either.
Instead, communicate with your non-verbal presence so that your child can FEEL your support to help their brain regain a sense of calm and connectedness.
After the emotional flooding has subsided and their thinking brain is above water again, they will be much more capable of using their words and helping you understand what was happening for them.
Avoid focusing too much on fairness when teaching kids, as it can create a belief that good behavior is always rewarded and bad behavior is always punished, leading to the dangerous belief that they deserve any trauma they experience, instead use relational motivation to guide them towards making good choices.
Learn how to motivate your children without resorting to harshness and punishment by turning up the volume on playfulness and engaging your child's whole brain in this insightful video.
In this video, you'll learn the shAmeBC's for helping someone you love navigate the painful emotional state of shame by acknowledging their feelings, buffering them with calmness and presence, and connecting with them in an authentic human way to help them feel worthy and not alone.