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When we say "use your words" during an emotional moment, we are trying to help our children come to a place of regulation. Unfortunately we are using a tool that they cannot access at that moment.
The reason they are not using their words, is because the language centers of the brain are being flooded with reactionary neurochemistry. Which means that hearing instructions via language isn't going to work either.
Instead, communicate with your non-verbal presence so that your child can FEEL your support to help their brain regain a sense of calm and connectedness.
After the emotional flooding has subsided and their thinking brain is above water again, they will be much more capable of using their words and helping you understand what was happening for them.
The difference between calm and gentle teaching and permissiveness when addressing problematic behavior in children can be confusing, but punishing a child for their mistakes does not teach them emotional and behavioral maturity; instead, being respectful and patient in drawing boundaries and limits is more effective in teaching children the right way to handle difficult situations.
In this video, learn the top 5 reasons why toddlers play too rough with babies and how to calmly teach them to interact safely without resorting to violence.
In this video, you'll learn that a securely attached young child expresses their distress, seeks proximity to their caregiver, and calms quickly, and that this pattern of express-seek-soothe can be seen throughout our lifespan, with teens seeking friends, adults seeking romantic partners or close friends, but always involving the freedom to have an emotional need, be close, and receive comfort at every stage of life.